All orders to European destinations are shipped using our standard delivery service.

We typically process all in-stock orders within 2 working days. During busier periods, such as holidays, promotional events, or special releases, processing times may be longer. If your order has not been marked as dispatched within five business days (excluding weekends), please contact us using contact page on our website and we will investigate.

Unless a specific delivery timeframe is agreed at checkout, delivery will be made within 30 days of order confirmation, in accordance with applicable consumer protection laws.
We do not offer alternative delivery options or expedited shipping services. All orders are shipped using our standard delivery method.

Orders within Europe are shipped using PostNL handling. 
For more information: https://www.postnl.be/contact/

Once your order has been dispatched, delivery times may vary depending on courier services and external factors. We remain responsible for your order until it is delivered to you or a person identified by you.

If your order has not arrived within a reasonable time after dispatch (for example, seven working days), please contact us for assistance. This does not affect your statutory rights if delivery is delayed or your order does not arrive.

If we fail to deliver your order within the agreed timeframe or within 30 days, you may be entitled to require delivery within an additional period or to a refund in accordance with applicable consumer protection laws.

Elitium currently ships to the following countries:
Belgium and The Netherlands. Due to the new PPWR regulation and the necessary registration we are limited in shipping to all countries currently. More countries will be added soon.

BACKORDERS / PRE-ORDERS

Orders that include pre-order or backorder items will be dispatched once all items in the order are available. This may result in longer dispatch times where some items are not yet in stock.

Estimated dispatch dates for pre-order or backorder items will be provided at the time of purchase where possible. If there is a significant delay beyond the estimated dispatch date, you may have the right to cancel the order and receive a refund in accordance with applicable consumer protection laws.

If you would like to receive available items sooner, we recommend placing a separate order for those products.