Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@elitiumbinders.com. Please note that returns will need to be sent to the following address: Liersesteenweg 346B, 2547 Lint, Belgium 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@elitiumbinders.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Our Guarantee

We believe in first-class support and service. Therefore we offer a 12-month guarantee on eligible products.

This is a voluntary commercial guarantee provided by us. It applies in addition to your statutory rights under applicable consumer laws and does not replace or limit those rights in any way. Consumers retain their full legal guarantee of conformity under consumer protection laws, which remains unaffected by this commercial guarantee.

What the Guarantee Covers

Our products are guaranteed to be free from defects in materials and workmanship when used under normal conditions and for their intended purpose.

This includes:

  • Manufacturing or design faults (for example, distorted pages or pockets, loose threads)
  • Structural or functional failures (for example, zipper issues, pocket tearing, seam failures, magnets detaching)
  • Performance issues that prevent normal use of the product

If a valid claim is accepted, we will offer a repair, replacement, or refund. The remedy provided will depend on the nature of the issue and product availability.

What the Guarantee Does Not Cover

This guarantee does not cover:

  • Normal wear and tear from regular use (for example, fading, scuffing, or gradual degradation of sleeves or spines)
  • Damage caused by misuse, accidents, improper care, or failure to follow care instructions
  • Damage resulting from unauthorised modification, customisation, or repair
  • Damage caused by use outside the product’s intended purpose or conditions

These exclusions apply only to this voluntary guarantee and do not affect your statutory rights.

How to Make a Claim

To make a guarantee claim, please contact us via the Help widget or the Contact page on our website.

When submitting a claim, please provide:

  • Proof of purchase
  • A clear description of the issue
  • Photographs of the problem (if requested)

We may ask for the product to be returned for inspection. If a return is required for a valid claim, we will cover the reasonable cost of return shipping.

Time Limits

This guarantee applies for 12 months from the date of delivery of the product.

Your statutory rights under applicable consumer protection laws may provide protection for a longer period than this 12-month guarantee.

Availability of the Guarantee

This guarantee applies only to products purchased directly from our website.

This does not affect your statutory rights in relation to products purchased from other sellers.

How We Use Claims

We review guarantee claims to help identify recurring issues and continuously improve our products, manufacturing processes, and quality control. Any information used for this purpose is handled in accordance with our privacy policy.

Your Responsibilities

To remain eligible for coverage under this voluntary guarantee, you should:

  • Use the product only for its intended purpose
  • Follow any care and usage instructions provided
  • Avoid unauthorised modifications or improper handling

Failure to do so may mean the issue falls outside the scope of this guarantee. This does not affect your statutory rights.

Your Statutory Rights

Under applicable consumer protection laws, goods must be as described, of satisfactory quality, and fit for purpose. If they are not, you may be entitled to a repair, replacement, price reduction, or refund.

These rights may be available for a longer period than the duration of this guarantee. This commercial guarantee is offered in addition to those rights and does not limit or replace them in any way.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@elitiumbinders.com.